Managing Difficult (and Easy!) People
Managing people is always tricky because although ‘people’ is one simple word, it represents the infinite characteristics that make up the individual personalities we manage. Saying that, there are right and wrong methods, and good and bad approaches, which is what Suzanne discovered when she attended a course run by Sheila Scott and Hayley Bloodworth entitled Managing Difficult People (and good ones too!).
Here’s an extract from Sue’s follow-up email to Sheila:-
Thanks for a fantastic day yesterday. I came away feeling really positive and energised, so watch this space! Next team meeting we will be discussing our core values, golden rules and constructive feedback. We will also be putting something about the workshop in our next newsletter and on our website as like Kevin, I think this course is essential for all managers!
Sue’s comments:
Why we should promote this course
So many dentists and small businesses do not know how to protect themselves against disputes with employees or on the positive side, to get the most out of their employees and therefore have a more successful business/practice. The managing difficult people course teaches you how important it is for every business to have core values and golden rules. Below are a few examples:-
Core Values
- Excellence
- Integrity
- ‘Can do’ attitude
Golden Rules
- Always working as a team for the best possible outcome for the patient/client
- Always going the extra mile
By instilling these values/rules it gets the whole team involved in the practice, ideas will start flooding in and motivation will be much higher.
The course also teaches you about constructive feedback and what an impact it can have on the team’s motivation levels and how tricky situations can easily be defused and even turned into a positive. It covers a little bit on the law, how important it is to have written contracts and to have proper management procedures, which are documented and followed at all times.
I think it is essential for managers or practice owners to attend this course. Hayley and Sheila are also offering a 12-month support programme. Again, I think there are so many practices that get themselves in a real mess with employees and actually do not achieve their full potential because of these issues. If you are buying a practice, or have existing staffing issues, you should definitely sign up to this programme.
For course details visit Sheila's site